New Scam Alert for Xfinity and Comcast Customers in Cape Cod
Residents of Cape Cod are being warned about a new scam targeting Xfinity and Comcast customers. Fraudsters are reaching out via phone calls, emails, and text messages, falsely claiming that customers’ modems are outdated and need immediate replacement. These deceptive messages often contain links prompting users to “order a replacement” or “verify your account,” redirecting them to phishing websites designed to steal personal information.
How the Scam Works
Scammers use various tactics to deceive Xfinity and Comcast customers, including:
1. Phone Calls
- Callers impersonate Xfinity representatives using spoofed numbers that display “COMCAST” on caller ID.
- They claim the customer’s equipment is outdated and must be replaced immediately.
2. Fraudulent Emails and Texts
- Messages include official-looking Xfinity logos and links.
- Customers are urged to click links and provide account details or payment information.
3. Suspicious Payment Requests
- Victims are asked to pay for new equipment using unconventional payment methods, such as gift cards—a classic sign of fraud.
Recent Scam Cases in Massachusetts
The Methuen Police Department has reported multiple cases where residents received fake offers for a 50% discount on their cable bill. However, the “deal” required victims to pay the first year upfront using Target gift cards. This fraudulent approach is completely different from legitimate business practices and is designed to exploit unsuspecting customers.
How to Protect Yourself from Xfinity Scams
To safeguard against these scams, Xfinity and Comcast customers should follow these steps:
✔ Verify Any Communication
- Be cautious of unsolicited calls, emails, or messages.
- Always verify by contacting Xfinity customer service directly.
✔ Avoid Unusual Payment Requests
- Legitimate companies do not request payments via gift cards or wire transfers.
- If someone asks for such a payment, it’s a scam.
✔ Check Links Before Clicking
- Hover over links to inspect the actual destination URL before clicking.
- Phishing sites often mimic official pages but may have slight differences in their web addresses.
✔ Report Suspicious Activity
- If you receive a suspicious call, email, or message, report it to:
- Xfinity Customer Support
- Local law enforcement authorities
Xfinity’s Official Response
Xfinity has acknowledged an increase in these scams and emphasizes that:
- They will never request usernames, passwords, or payment details through unsolicited messages.
- Customers should familiarize themselves with common phishing techniques and stay informed about the latest scams.
Frequently Asked Questions (FAQs) About Xfinity Scams
Q: How can I confirm if a communication from Xfinity is legitimate?
✔ Always visit the official Xfinity website instead of clicking on links in emails or messages.
✔ Hover over links to check if they redirect to an official Xfinity domain.
Q: What should I do if I receive a suspicious call or message?
❌ Do NOT share personal information.
✔ Report the scam to Xfinity and your local law enforcement agency.
Q: Does Xfinity ever ask for payment via gift cards?
❌ No, Xfinity will never request payments through gift cards. Any such request is a clear scam.
Q: Where can I find more information on fraud protection?
✔ Visit Xfinity’s official support page to learn more about how to protect yourself from scams.
Stay Vigilant Against Evolving Scams
As scams continue to evolve, it is crucial to stay informed and cautious. Always verify communications, avoid clicking on suspicious links, and report any suspicious activity immediately. Protect yourself and help spread awareness to prevent others from becoming victims.
