As Michigan’s largest energy provider, Consumers Energy is making vast investments to improve service reliability and assist customers who are facing financial hardships.
Smart Technology Prevents Power Outages
In December 2024, Consumers Energy announced that they “now have more than 100 Automated Transfer Reclosers (ATRs) installed across Michigan” and “nearly 550 have now been installed statewide.” These ATRs helped prevent over 72,000 power outages in 2024 alone by detecting issues and rerouting power in real-time, minimizing disruptions for consumers.
Help for Financial Assistance to Customers
In acknowledgment of the financial struggles of some customers, Consumers Energy announced in January 2023 a donation of $25 million to help Michigan households and businesses pay their energy bills. The goal of this initiative is to address the concerns of those struggling with utility bills, ensuring more people have access to essential energy services.
Proposed Rate Increase Challenged by Attorney General
On December 12, 2024, Michigan Attorney General Dana Nessel intervened in Consumers Energy’s $248 million annual gas rate hike proposal, which would increase rates by 12% for residential customers. This comes only five months after a $35 million water rate increase was approved. The Attorney General’s office is reviewing the request, aiming to protect consumers from significant rate hikes.
Commitment to Clean Energy
Consumers Energy remains committed to clean energy alternatives. In August 2022, the company partnered with the State of Michigan to supply over 1,200 public buildings with 100% clean energy, demonstrating a strong commitment to environmental sustainability.
FAQ
What are Automated Transfer Reclosers (ATRs)?
ATRs are smart devices installed on power lines that identify issues and automatically redirect power, reducing service disruptions and improving service reliability for customers.
How do customers apply for Consumers Energy financial assistance?
The funds allocated by Consumers Energy are meant to help customers pay their energy bills. Consumers Energy customers can call or visit their website to check eligibility and apply for assistance.
What’s the latest on Consumers Energy’s proposed rate hike?
The Michigan Attorney General’s office is currently reviewing the proposed rate increase, assessing its potential impact on consumers before making a decision.
Consumers Energy’s programs highlight their commitment to enhancing service reliability, supporting customers in need, and transitioning to clean energy solutions.
We invite readers to share their opinions on these developments. What do you think about the proposed rate hike and the company’s clean energy efforts? Join the discussion in the comments section or on social media.
